Order Status

I made a mistake on my order. What should I do?

Hey! Mistakes happen. Contact us as soon as you notice the mistake and we will make sure you get your order safely. Reach us via email at:contact@infiniteage.com

I just placed my order. Now what?

Good Question! We send out an order confirmation email shortly after placing your order. If you did not receive one, and it is not in your spam folder, contact our customer support team (live chat, email, phone) to ensure your order details were submitted correctly.

Shortly after you receive the confirmation email, you will receive another email (same-day) with your tracking number. 3-4 days later, you will receive your order.

Where is my order?

Check your inbox for your tracking number email. If you can't find it, contact us atcontact@InfiniteAge.comor Live chat.

There's a mistake with my order, what should I do?

Your satisfaction is guaranteed! Contact us with an explanation of what happened (pictures encouraged) and we will immediately correct the mistake.

My order is being returned to sender, what should I do?

This issue is caused by an error with your address. Contact us and we will watch for your package and it's return to our warehouse. We will then ship your order, at no cost to you.

Shipping

What courier do you guys use?

We use the United States Postal Service First-Class shipping with lower weight packages. Once packages get a little heavier, we’ll then use USPS priority mail.

How long does domestic shipping take?

Generally, domestic shipping takes 2-4 days.

Returns And Replacements

I’m not happy with my order, what do I do?

We’re sincerely sorry to hear that you’re not happy with us. We hope that each customer is satisfied. However, if you’re not, contact us within 60 days for a full refund. You will be refunded upon the return of our items.

What should I do if I received the wrong order?

This is completely our fault. Send an email tocontact@InfiniteAge.comwith an explanation of the error (pictures are encouraged) and we will get your correct order out the door that same day.